Product Designer for new Bupa product.
Work with the Bupa Customer Insights team using HCD principles and user research to conceptualise a new product for younger market not currently utilising health insurance.
Data analysis showed that young adults were not using health insurance and user research showed that more than ever they were taking care of their health and mental wellbeing.
It was my role as product designer to assist and participate in conducting user research, ideation sessions, design high fidelity prototypes and create product concepts that would be more engaging for young adults to manage and keep track of their physical and mental wellbeing and reward them in return.
The end product concept was a mobile app with various features that would not only reward young adults for healthy activities such as running, fitness classes and brain training quizzes but it would assist them in keeping track of their health, connect them with health practitioners and guide them to the right health information efficiently.
Lead UX/Visual Design for Deakin Student Application Portal.
Re-Design the Experience of the Deakin University Student Application Portal.
The current experience had been around for awhile and had only had minor cosmetic enhancements over the past few years to make it mobile responsive. Deakin required a full re-design and more intuitive experience for all new and current students and an experience which cater for international students who’s first language was not english. to add to the complexity of the new design the application needed to connect with a complex back end infrastructure.
Design and test a re-imagined experience of the portal. Create a more intuitive and efficient experience as to allow applicants to enter basic information upfront and revisit to enter more complex details. The design had to be modular as to allow for further types of applications such as single unit courses and scholarships whilst maintaining a cohesive experience.
Lead UX/Visual Design for AGL Energy Mobile Application.
Add a feature into the mobile app for customers without a smart meter to enter their own meter read and estimate costs for electricity and gas billing periods.
Customers without smart meters could not see an estimate or visualised ‘cost to date’ data within the app. The major challenge was to create a UI that would cater for different types of meters and for those customers with multiple meters.
Design and test customer journey’s to cater for a variety of scenarios and work closely with the product dev team to provide a suitable user friendly solution that could handle different types of data entry and feedback.
Lead UX/Visual Design for the AGL Energy Mobile App. Create and test optimised IA structures for a new mobile app using card sorting. Wire frame and test prototypes of the new app design with customers. Create UI Kit concepts and design components for the new AGL App.
To create a more personalised customer experience in the AGL Energy App and an easy to navigate IA for those customers with multiple residential and business properties connected to AGL.
The existing app structure and IA used drop down lists and multiple tabs.
An intuitive, efficient IA and clean design optimised for accessibility.
A componentised app UI Kit for streamlined design patterns and the use of cards for customers with multiple properties. The cards would have customisable profile images and a summary of energy costs for different fuel types. The user could interact with each card and be presented with further details of the property. The cards would split into 2 scrollable vertical columns for customers with more than 4 properties.
User Testing Session – Card Sorting
UI Kit Visual Design Concepts
Australian Taxation Office.
Lead Visual/Interaction Design for the A.T.O. Tax Agent Business Portal and Online Services Desktop and Mobile Application
To create visual designs, interaction and customer journey flows for mobile and desktop of the portal features to be developed by multiple scrum teams. Maintain assurance the ATO brand and design components were implemented correctly into the new designs.
The existing app had not been redesigned for a number of years. The project and redesign of the business portal was the next stage following the overhaul of the Individual Tax Portal.
Multiple features for desktop and mobile re-skinned using predesigned, tested and invented components and design patterns.
MYOB is proud to be a leading provider of business management solutions in New Zealand and Australia, from desktop software to cloud-based solutions.
Visual Design for the MYOB Mobile/Desktop eCommerce Website.
THE POLAR BEAR STORY iPAD APP
The Polar Bear Story is a fun children’s interactive book about the adventures of a polar bear called Misha who finds himself in a terrible predicament trapped on a sheet of ice slowly drifting out to sea away from his family.
Misha sets out on a treacherous yet heart-warming journey in hope to be reunited with his family in ever-changing weather conditions and along the way he meets other arctic creatures.
Interactive Story Book
Animated Sea Creatures
Illustrated Arctic Scenes
UX/UI Design, iOS Native Development, Character Illustration, Animation, iTunes Publishing
IELTS Australia manages IELTS test centres in more than 50 countries, supporting thousands of organisations including universities, professional associations, employers and governments around the world that use IELTS to help select the right people.
Visual Design for new look IELTS Essentials Mobile/Desktop Website.
IELTS | IDP Education.
IDP Education has been involved in English language teaching since 1988 and runs English language schools in Thailand, Vietnam and Cambodia.
UX/Visual design for the IDP IELTS English Online Test Booking application and supporting IELTS CMS driven websites.
Created a mobile responsive application from the existing desktop e-Commerce booking application.
Art Direction and Visual Design in Adobe illustrator.
Wire-framing and presenting Low/High Fidelity Mock-ups of the user journey and application information architecture.
Implementation of new Bootstrap HTML and CSS to existing templates in MVC.
Stakeholder, client and development team management. User and mobile device testing.
UX Analysis and research into new technology, user experience best practices and design patterns.
Agile Development environment and design iterations.
A mobile responsive customer facing and administration website with optimised booking wizard and user flow.
VACC is the Victorian Automobile Chamber of Commerce.
Formed in 1918, it is the peak automotive industry body in Victoria, representing the interests of more than 5,000 small and medium sized businesses, employing approximately 50,000 Victorians.
VACC members provide key services in the repair, service and retail sectors of the automotive industry. In fact, for anything automotive, deal with your local VACC member, chances are, there’s one just around the corner.
UX/UI/Visual Design for the VACC Times Guide Application and TechOnline Automotive Database of which automotive experts use to estimate time for mechanical repairs.